Draft text. Vedikka to review and confirm before launch.
Returns
You may return a ready piece within [7] days of delivery if it is unworn, undamaged and in its original packaging with certificates and invoice.
What cannot be returned
- Made-to-order, resized or personalised pieces.
- Pieces that have been worn, altered or damaged after delivery.
- Pieces returned without their certificates or original invoice.
Exchanges
You may exchange a piece for another within [14] days. Any difference in value is settled at the time of exchange.
Refunds
Once we receive and inspect the piece, we refund the amount to your original payment method within [7 to 10] working days.
Damaged or wrong item
If your order arrives damaged or is not what you ordered, contact us within [48 hours] of delivery with photographs and we will make it right.
Cancellations
You can cancel an order before it is dispatched. Customised orders can be cancelled only before work starts.